Terms & Conditions  

 

Wedding & Event decor Services 

 

We are so pleased you have decided to use our event styling services- Please read the following important terms and conditions before you commit to using our services. 

This contract sets out:  

Your legal rights and responsibilities;  

Our legal rights and responsibilities and certain key information required by law. 

The intention is that this contract will bring clarity to our commercial relationship and protect both of us. Please let me know if there are any clauses that you do not understand or that contradict your understanding of our services.  

In this contract:  

‘we’, ‘us’ or ‘our’ means A & K Event Styling Ltd; and  

‘You or ‘your’ means the person buying our services who is the lead name on our invoice. In the case of a wedding this must be the bride and/or groom, and our contract is with that person (although a third party may make payment on your behalf).  

If you would like to speak to us about any aspect of this contract, please contact us by email at armitageandkelly@outlook.com. 

 

BACKGROUND 

We provide event styling and decor hire services for weddings and other events. We are based in Maldon, Essex.  

We are a limited company registered in England. We have full public liability insurance of up to £5,000.00.  

 

 

 

1 GENERAL  

1.1 When you pay our non – refundable booking fee you confirm your booking with us and you confirm that you have read, understood and agreed to the following terms and conditions. 

1.2 These are the only terms and conditions upon which we shall contract with you. No alteration or substitution to these terms and conditions shall be valid unless we agree to them in writing.  

1.3 By law: the consumer contracts (Information, Cancellation and Additional charges) Regulations  say that we must give you certain key information before a legally binding contract between you and us is made (see summary below). We shall give you this information in a clear and understandable way in the main body of this contact together with any written description we give you of our services, for example our proposal. 

We shall give you information on:  

The main characteristics of the services you are buying  

Who we are, where we are based and how you can contact us 

The price of services  

The arrangements for payment, carrying out the services and the time by which we shall carry out the services. 

Payment arrangements and our refund policy  

Our complaint handling policy  

 

2 SERVICE PROVISION  

2.1 We do not share services with other companies. For example, if you are to use us for our Event Styling Service, it is exclusively me and my husband that will be providing the full decor for your event.  

2.2 All services arranged directly by you will be your responsibility. We will only be responsible for services undertaken by us.  

2.3 Ceremony decor: for weddings, we are happy to provide the ceremony decor and transfer items from there to the wedding breakfast to save on cost. On our larger hire items, this however cannot always be done. An additional charge of £50.00 will be incurred for this service.  

2.4 Service specification:  Our services are limited to the specific items outlined on your invoice.  

2.5 You have protection under the consumer rights legislation, including that our services must be carried out with reasonable care and skill. 

 

3 PAYMENT  

3.1 Booking fee payment to secure booking: A non-refundable booking fee of 25% will be taken to process and secure your booking with us. This fee is non-refundable.  

3.2 Payment Options: Your booking is guaranteed as soon as we receive your booking fee payment. After you book your event with us, the remaining balance of the total fee for our services is required 1 month before your wedding or event unless an agreed payment plan is initiated.  

If your wedding or event is less than 1 month from the date of your booking our services, we shall make a special arrangement with you for payment options. 

If you choose to make your payments in monthly instalments, the instalment amounts must be agreed in advance with us via email.  

3.3 All monies paid by you are completely non-refundable in the event you cancel your booking from 8 weeks before your event (or we cancel your booking due to a breach by you of this contract) and we are unable to obtain another booking for the date of your event.  

3.4 Balance payment: The full balance for our services is due 1 month prior to your event date and an invoice will be sent to you in advance of this date. If payment is not received by this time, and there is no response or communication from you, we will assume our services are no longer required and reserve the right to offer your date to another client.  

3.5 Amendments: Once your initial invoice has been sent, you can make changes up to one month prior to your event date.  

3.6 Cancellations and change of event date: Bookings are transferable by you to another date within 18 months of the original booking (subject to our availability). 

For any bookings postponed, please note that prices quoted for the original date are subject to change and a new quote/invoice may need to be reissued.  

We reserve the right to cancel your booking in the following circumstances:  

If the venue is closed on the day of your event due to circumstances beyond our control. 

In the event of exceptional circumstance that may jeopardise our safety such as terrorism, a crime incident, or forces of nature such as flooding or extremely bad weather conditions like snow or ice.  

3.7 Refunds: Refunds will not be issued in respect of your booking fee or any payments made prior to the event, in the event you cancel your  booking (or we cancel your booking due to the breach by you of this contract) and we are unable to obtain another booking for the date of your event. No refunds or credits will be issued for any items that are unused or unwanted services. 

3.8 Accepted payments: Payments can only be accepted by bank transfer. 

 

4 PHOTOGRAPHS 

4.1 We shall liaise with your photographer to acquire any photographs which feature our work and by entering into this contract with us you hereby give us your authority to do so.  

4.2 You hereby give us your permission to arrange for images/video footage to be taken of our work and these images may be used for our portfolio, website and any marketing materials. Photos and video footage taken by us of our work will not be shared until the day following your event. 

 

5 SET UP 

5.1 Required setting up; We typically require a minimum period of 2 hours set up decor at the venue. This is an estimate and may be more or less depending on the nature of the decor and the number of guests. The exact time required will be confirmed during your consultation. 

5.2 Outdoor conditions: We cannot accept responsibility for any of our items that are used outside and are damaged., soiled or affected by weather conditions after we have left them e.g. aisle florals/runners becoming extremely wet or soiled. We reserve the right to refuse to have our decor outside on the day of the event if rain is forecast. Please note you are responsible for organising for our decor to be moved undercover in the event of rain whilst the decor is outside in your care either with the venue or a family member/friend.  

 

 

 

6 DELIVERY AND COLLECTION 

6.1 We will make every effort when delivering the decor items to park our vehicle without contravening parking restrictions. If the arrangements at the venue where we are required to deliver falls outside this category (i.e. red routes, double yellow lines, residents parking etc) and a penalty charge is incurred, this will be passed to you. 

6.2 Delivery and collection charges only cover step free access, Venues with no step free access may incur additional costs.  

6.3 Delivery and collection charges are inclusive of congestion or toll charges. These are included in the cost of delivery and collection if it falls within the applicable times.  

 

7 STOCK DAMAGE 

7.1 In the event of severe damage or loss of hired goods, we reserve the right to charge you for the full replacement value. Substitute items will not be accepted. 

 

8 CONFIDENTIALITY AND PERSONAL DATA 

8.1 Your booking, event date, contact details (address, phone, email) will be treated with complete confidentiality. 

8.2 We shall not share your information with any third party. 

 

9 COMPLAINTS AND DISPUTES 

9.1 We fully anticipate that you will be delighted with our services, but if you have any complaints, in the first instance you should raise them with us in writing via email within 21 days of the date of your event. We will try to resolve any disputes with you quickly and efficiently.